Mobil Card Direct Debit Request Service Agreement - Debit accounts

This Direct Debit Request Service Agreement ("DDRSA") relates to payment of your Mobil Card account "Account" with Mobil Oil Australia Pty Limited ABN 88 004 052 984 ("Mobil"). WEX Australia Pty Ltd ABN 68 006 970 570 ("WEX") is a service provider to Mobil and authorised by Mobil to collect this payment on Mobil’s behalf.

1. Your acknowledgements

By selecting the tick box on the Direct Debit Request in the application form ("DDR"), you:

  • request and authorise WEX (Direct User Name Mobil Card WEX Australia, Direct User Identification Number 608273) until further notice in writing, to from time to time arrange to debit or charge your account held at the financial institution identified in your online application ("FI account") through the Bulk Electronic Clearing System, subject to the terms and conditions of the DDR and this DDRSA; and
  • acknowledge having read and understood the terms and conditions on which you have made the request and authorisation to WEX to arrange for amounts owing to Mobil in respect of your Account to be debited from your FI account and paid to Mobil in respect of the Account, which are set out in the DDR and this DDRSA.

2. Debiting arrangements – WEX obligations to you

  • The details of your debiting arrangement are shown in the DDR. By you signing or otherwise authorising the DDR, you authorise WEX, on behalf of Mobil, to debit the amounts that become payable for your Account, from your FI account;
  • WEX will only arrange for funds to be debited from your FI account if Mobil have sent to the electronic or postal address stated on the DDR a Statement specifying the amount payable by you to Mobil in respect of the Account and when it is due and will be debited by us. If this debit date falls on a day which is not a Business Day, the debit will be made on the next Business Day. A "Business Day" is a day on which banks and financial institutions are generally open for business in Melbourne. If you are unsure about which day your account has or will be debited you should ask the financial institution where you hold your FI account ("your financial institution");
  • WEX will keep your direct debit records and account details confidential, except where the disclosure of certain information is required by law or is necessary for the purposes of this DDRSA (including in relation to a debiting error); and
  • WEX may vary any details of this DDRSA at any time after giving you 14 days written notice. You can call Mobil Card Customer Service on 1300 173 435 to discuss the variation. If you do not agree with the variation you can change, stop, defer or cancel the payments under the DDR or terminate this agreement as below and enter into new arrangements in respect of payment of your Account.

3. Your rights

  • You can discuss arrangements under the DDR by phoning Mobil Card Customer Service on 1300 173 435.
  • If you wish to change, stop, defer or cancel the payments under the DDR or terminate this DDRSA, you must notify WEX in writing at least 3 Business Days before the next debit date or by contacting your financial institution.
  • If you consider that there has been an error in debiting your FI account, you should call Mobil Card Customer Service on 1300 173 435. You can also refer it to your financial institution directly.
  • If we conclude as a result of our investigations that your FI account has been incorrectly debited or charged, we will respond to your query by arranging for our financial institution to adjust your FI account (including any applicable charges) accordingly. We will also notify you in writing of the amount by which your FI account has been adjusted.
  • If we conclude as a result of our investigations that your FI account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding.
  • Once WEX has debited your FI account, it will in turn make payment to Mobil in respect of the Account.

4. Your responsibilities

It is your responsibility to:

  • ensure that your financial institution accepts direct debits on your FI account (direct debiting may not be available on all accounts);
  • ensure that there are sufficient clear funds available in your FI account by the due date to enable debits to be made by WEX in accordance with the DDR. If debiting is unsuccessful due to insufficient funds, WEX reserve the right to re-draw at such times as WEX determines and you may be charged a fee by WEX on behalf of Mobil, and your financial institution;
  • ensure that your account details on your DDR are correct (by checking them against a recent billing advice) and that the authority given to WEX to debit your FI account is consistent with the account authority or signing instructions held by your financial institution for that account;
  • check with your financial institution before completing the DDR if you have any queries about how to do so;
  • advise WEX if your FI account is transferred, closed or any other account details change;
  • arrange a suitable payment method if your debiting arrangements are unsuccessful or are cancelled;
  • ensure that any goods and services tax on a supply made in connection with this DDRSA incurred by Mobil is payable by you;
  • check each billing advice to ensure you haven't been wrongly charged for any purchase; and
  • monitor your FI account and ensure you are aware when the amount payable by you to Mobil will be debited.

5. Notice

If you wish to notify us in writing about anything relating to this DDRSA, you should write to WEX by email at We will notify you by sending a notice to the email or postal address you have given us in the DDR or last advised to us. Any notice will be deemed to have been received by you on the next day after sending the email (provided that no delivery failure notice has been received by the sender).